AirTrans

Support

Questions about translation quality, audio routing, billing, account access or data deletion — we answer all of them from one mailbox.

1. Contact Channels

We reply within two business days. Sending feedback from inside the app (Support → Send feedback) attaches your app version automatically, which makes diagnosis faster.

2. Frequently Asked Questions

How do I grant microphone permission?

AirTrans asks the first time you start a session. If you declined, go to iOS Settings → AirTrans → Microphone and switch it on. Without microphone access live translation cannot start.

My AirPods are connected but I hear nothing

Headset and Listen modes send the translation to your headset. If the headset disconnects mid-session the session is stopped on purpose, so that private audio is not played out loud through the phone speaker. Reconnect the headset and start again. If audio still does not arrive, switch to Phone mode to confirm the speaker path works.

When do my free minutes reset?

The 5 starter direction-minutes are a one-off allowance and do not reset. Subscription minutes are refreshed at the start of each billing period; packs add minutes that do not expire (except the 7-Day Travel Pass, which is valid for 7 days).

How do I upgrade?

Open the Usage tab, choose a plan or pack and confirm in the App Store sheet. See the Subscription page for prices and renewal rules.

How do I restore an earlier purchase?

Open the purchase screen and tap Restore purchases, signed in with the Apple ID used for the original purchase.

Why does a translation sometimes sound wrong?

Translation is produced by AI models and depends on accent, background noise and network quality. Please report bad translations through Support → Send feedback; the report includes the app version but never your raw audio.

3. Reporting a Problem

Use Support → Send feedback in the app, or e-mail support@getairtrans.com. Please include what you expected, what happened, the mode you were using (Phone, Headset or Listen) and roughly when it happened.

4. Data Requests

Use the in-app Delete account data flow (Support tab) or write to privacy@getairtrans.com. See Delete Account for what is deleted, and Privacy for your full rights.