Delete Your Account

You can delete your AirTrans account and the data associated with it at any time, directly from inside the app. No phone call, no support ticket and no waiting period is required.

1. Your Right to Erasure

Under Article 7 of the Turkish Personal Data Protection Law (KVKK) and Article 17 of the GDPR you have the right to request the erasure of your personal data. AirTrans provides this as a self-service action in the app.

2. Deleting From Inside the App (Recommended)

Open AirTrans.
Go to the Support tab.
Tap Delete account data.
Confirm the request in the dialog.

The request is executed on our servers for the signed-in account. You do not need to contact us separately.

3. What Gets Deleted

Your account record and authentication identity.
Saved conversation transcripts (including the copy stored on your device once you clear history or remove the app).
Device records, language preferences and app settings.
Usage counters and session metadata that identify you.

Raw audio is not part of this list because it is never stored: it exists only as a temporary buffer during an active translation session and is discarded when the session ends.

4. This Cannot Be Undone

Deletion is irreversible. Remaining direction-minutes, purchase history visible in the app, and saved transcripts are lost. If you sign up again later you start with a new, empty account.

5. Active Subscriptions

Deleting your AirTrans account does not cancel an active App Store subscription. Cancel the subscription separately in iOS Settings → your name → Subscriptions, otherwise Apple will continue to bill you.

6. Deleting by E-mail

If you cannot access the app, e-mail privacy@getairtrans.com from the address registered on the account with the subject “Account deletion request”. Verified requests are completed within 30 days.

7. Identity Verification

To protect you against someone else deleting your data, we may ask for information that confirms the request comes from the account owner. We ask only for what is necessary to make that check and we do not keep it afterwards.

8. Statutory Retention Exceptions

Records we are legally required to keep — primarily invoice and tax records — are retained for the statutory period even after account deletion, and are then deleted. They are not used for any other purpose in the meantime.

9. Refunds

Purchases are processed by Apple, so refunds are handled by Apple. Request a refund at reportaproblem.apple.com.